Rentokil Initial:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
About the Role
The incumbent will be responsible to generate sales for the site assigned and ensure prompt order execution to maximise customer satisfaction.
Job Responsibilities:
Business Development (Sales)
- Get business as per the KPIs set for the site office.
- Conduct/Monitor Sales Promotion, BTL activities in the assigned territory.
- Identify Prospects and convert them into Customers within a specific time period.
- Follow-up with existing customers to ensure maximum renewals.
- Maximise conversion of enquiries into orders.
- Ensure the tasks at Site Office are carried out profitably.
- Mentor trainee CSE’s.
Operations
- Supervise and manage scheduling and execution of services as per the daily programme register.
- Regularly monitor and document usage of chemicals, equipment and materials.
- Allocate conveyance & OT to technicians and Maintain proper records.
- Follow-up with the Base for indenting materials.
- Maintain & update registers and statutory reports as per the checklist.
- Maintain the cost of Operations at optimal level.
Administration & Accounts
- Ensure all the collection is deposited to the bank within standard timelines.
- Review daily collection and billing details of customers & share reports with Base Manager. Send renewal letters to customers.
- Maintain the attendance records.
- Handle petty cash and maintain imprest cash.
- Maintain/update registers and reports as per the checklist.
- Ensure timely compliance of all statutory requirements.
Key Result Areas:
- Sales / Business Development
- Customer Service
- Site Operations
- Administration & Accounts
Competencies (Skills essential to the role):
- Maintaining Customer Relationships.
- Conversion of prospect customers leads into regular business.
- Good Communication & Networking skills.
- Good Negotiation Skills.
- Acting Commercially - Commercially viable decision making, retaining customers, Cost efficiency
- Delivering Results - Achieving Sales Targets, Adherence to timelines
- Managing Self - Organised, Composed and emphasises on continuous self development
- Working with Others - Open, approachable, and supportive to team members and colleagues
