Services Team Lead - Oracle Service Cloud

What success looks like in this role:

• Leads the efforts of a team of over 10 Unisys associates or contractors. This is not a direct reporting relationship, but leading a project or solution team of developers, testers, engineers or support associates to meet critical deliverables. May act as a SCRUM Master. • Provides analytical support in the conceptualization, development and implementation of enterprise systems, networks or application software, as well as desktop applications. • Provides technical advice and consultation on complex, critical issues and escalations. • Defines specifications for complex operating software programming applications and modifies and maintains complex existing applications. • Develops program logic for new applications or analyzes and modifies logic in existing applications. • Codes, tests, debugs, documents, implements and maintains software applications. • Analyzes requirements and may maintain, test and integrates application components. Ensures that system improvements are successfully implemented. • May assist with the evaluation of new and existing software products. • Learns project management techniques by acting as a team leader on small projects or portions of larger projects.• Develops client support plans for major projects. • Develops further depth and expertise in delivery management and may continue on the delivery management path or go on to deepen technical skills in architecture or highly specialized subject matter expertise.

You will be successful in this role if you have:

Bachelor's degree and a minimum of 8 years’ experience in one or more technical disciplines, or equivalent experience. Prior work experience should include: • Supporting new business development. • Exposure to clients within at least two industries and domains. • Interaction and influence with mid-level client leadership. • Relative contributions to multi-disciplined project teams to design, develop, deliver, and maintain technical solutions that meet client requirements. • Knowledge and proficiency in solution implementation techniques within their area of expertise. • Experience in at least two project related roles (i.e. implementer, integrator, test analyst, system administrator, tool specialist, support engineer, team leader or architect). • Industry certifications in their area of expertise.

JOB DESCRIPTION:

Oracle Service Cloud (OSC) Consultant

Responsibilities:

• Implementation and support of Oracle Service Cloud (OSC) and Oracle Intelligent Adviser (OPA) solutions
• Manage tickets from users to resolve issues
• Create and maintain functional specification and comprehensive technical design documentation
• Maintain, design and develop solution using Oracle Service Cloud tools and technology to meet business requirement
• Unit testing of the solution, keeping end to end flow in mind
• Work closely with the Solution Architect to ensure all changes are in line with the application roadmap and design principles

Skills:

• Expertise in mature Oracle Service Cloud solution using .NET console, ideally as a Human Resources CRM
• Good hands-on experience with OSC BUI release
• Hands on experience in all administration tasks including: contacts & access management, profiles, business rules, database entities, custom object creation, reports and dashboards, workspaces, workflows, tasks lists, message templates, customer surveys, SSO
• Hands on experience in JavaScript, PHP, HTML and CSS in OSC space
• Custom script and Custom processes (Event Handlers) creation
• Building OPA web interviews and OPA back-end forms integrated into OSC
• Integrating OPA with Oracle Service Cloud.
• Collaboration with team and client on day-to-day basis
• Liaising with Supplier (Oracle) to resolve issues, including P1s
• Management of solution upgrades

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.