Services Consultant

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Summary: A Consultant performs standardized consulting engagements that promote customer success with the Acquia Platform.

Key responsibilities:

• Accountable for providing accurate product and platform  information, recommendations, and guidance to customers on Acquia products
• Accountable for providing high-quality, timely, written deliverables when required
• Accountable for creating an excellent customer experience through collaboration and preparation before the engagement, excellent delivery during the engagement, and a successful handoff after the engagement
• Accountable for increasing customer’s knowledge and understanding on using the platform and product 
• Manage multiple customer engagements at once, with detailed records and timely responses
• Ad Hoc duties as assigned
• Ability to shift time to accommodate customer and internal time zone considerations as needed

Key requirements:

Prior experience in a consulting, project management, or customer facing role 

• Experience with and interest in the business side of implementations from small to large scale
• Experience with the principles and best practices of software product ownership
• Desire to learn how technology transforms business
• Exceptional interpersonal and communication skills, including excellent written and verbal English communication skills
• Exceptional troubleshooting and problem-solving capabilities
• Highly organized with attention to detail
• Flexible and able to deal with shifting priorities as customer needs change
• Desire to learn and adapt to new applications and frameworks, and eager to work on exciting and innovative technologies
  

Nice to have:

• DAM experience
• Marketing software experience
• Project Management experience

 

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.