ServiceNow Technical Architect

Career CategoryInformation SystemsJob DescriptionJoin Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

ServiceNow Technical ArchitectWhat you will do

Let’s do this. Let’s change the world. In this vital role you will the ServiceNow Technical Architect / Lead Developer at the Amgen Technology and Innovation Centre, you will drive the evaluation, design, and implementation of advanced ServiceNow solutions. In this role, you will architect scalable, innovative systems, provide guide technical mentorship, and develop innovative workflows that align with Amgen's strategic objectives. You will collaborate closely with multi-functional teams to enhance and optimize enterprise workflows, ensuring ServiceNow delivers maximum value across the organization.

Roles & Responsibilities:

• Design and architect ServiceNow solutions, including system architecture, out-of-the-box (OOB) and custom applications, data models, integrations, workflows, and automation.
• Provide technical leadership and guidance to development teams, ensuring consistency to best practices and architectural standards.
• Configure and customize ServiceNow components, such as Service Catalog, Incident Management, Change Management, and CMDB Discovery, to meet business needs.
• Design and implement integrations between ServiceNow and other enterprise systems using APIs, web services, middleware, and scripting languages.
• Write scripts to enable advanced functionality, resolve issues, and enhance automation.
• Perform testing of new and existing ServiceNow applications, ensuring performance, reliability, and compliance.
• Be responsible for technical aspects of system version upgrades, ensuring compatibility with the latest ServiceNow releases.
• Identify and resolve performance bottlenecks, optimizing configurations for responsiveness, scalability, and reliability.
• Ensure compliance with regulatory requirements and governance policies, including data security and privacy standards.
• Create and maintain user documentation, including design specifications, architecture diagrams, and user guides.
• Conduct training sessions for partners and end-users, supporting adoption of new features and updates.
• Stay ahead of with ServiceNow advancements, trends, and standard methodologies, driving continuous innovation and process improvement.
• Assess and evaluate existing ServiceNow implementations, providing recommendations for enhancements.
• Develop custom applications to automate business processes, including complex workflows and user interfaces.
• Follow agile software development methodologies, iterating on designs to meet changing business requirements efficiently.
• Proactively find opportunities for innovation and enhancements within the ServiceNow platform, ensuring security, scalability, and maintainability of all solutions.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications and Experience:

• Doctorate Degree and 2 years of experience in Computer Science, IT or related field OR
• Master’s degree with 8 - 10 years of experience in Computer Science, IT or related field OR
• Bachelor’s degree with 10 - 14 years of experience in Computer Science, IT or related field OR
• Diploma with 14 - 18 years of experience in Computer Science, IT or related field

Functional Skills:

Must-Have Skills:

• ServiceNow Expertise: Proven experience as a ServiceNow Technical Architect or Senior Developer, with deep understanding of platform architecture, components, and capabilities.
• Solution Design & Development: Extensive experience developing and implementing ServiceNow solutions, including custom applications, modules, and integrations.
• Technical Proficiency: Solid understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages, as well as experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, and API scripts.
• ITSM & ITIL Knowledge: Experience with ITSM processes (Incident Management, Change Management, Problem Management) and familiarity with ITIL framework.

Good-to-Have Skills:

• Demonstrated Ability: Experience in the biotechnology or pharmaceutical industry.
• ServiceNow Modules: Hands-on experience with ServiceNow applications such as ITSM, ITOM, ITAM, HRSD, IRM, SecOps, SPM, and CSM.
• Agile Methodologies: Experience with Agile development methodologies and tools, such as Scrum and Jira.
• Performance Optimization: Demonstrable ability to identify performance bottlenecks and optimize ServiceNow configurations for scalability and reliability

Preferred Qualifications:

Professional Certifications:

• ServiceNow Certified System Administrator (CSA) (Mandatory)
• ServiceNow Certified Application Developer (CAD) (Mandatory)
• ServiceNow Certified Technical Architect (CTA) (Preferred)
• ServiceNow Certified Implementation Specialist (CIS) micro-certifications (Preferred)

Soft Skills:

• Leadership & Influence: Demonstrated leadership abilities with the capacity to inspire and guide teams, and the ability to influence and consult on key technical decisions.
• Communication: Good communication and social skills, with the ability to effectively collaborate with collaborators at all levels.
• Problem-Solving: Exceptional analytical and problem-solving abilities, with keen attention to detail and the ability to think big and challenge conventional wisdom.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment, lead multiple priorities, and navigate ambiguity with a positive demeanor.
• Innovation & Vision: Forward-thinking and assertive, with a focus on finding and developing unique opportunities to bring value through technology.

What you can expect of us

As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies creativity

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen furthers an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we challenge in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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