Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.
Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually.
This position is located in Bangalore, in our newly built GBS Hub. Shift starts at 12:30 IST during summer and 1:30 IST during winter time.
We are seeking a highly experienced and certified ServiceNow Senior Architect to lead the design, implementation, and governance of our global ServiceNow platform. This pivotal role will define the architectural vision, ensure alignment with business strategy, and drive innovation across our healthcare organization. The ideal candidate possesses deep technical expertise, proven leadership abilities, and a passion for leveraging ServiceNow to transform healthcare delivery.
Key Responsibilities:
·Platform Architecture Leadership:
·Develop and maintain ServiceNow platform architecture, ensuring scalability, security, and performance.
·Establish architectural standards, patterns, and best practices for ServiceNow development and configuration.
·Provide technical leadership and guidance to ServiceNow developers, administrators, and business analysts.
·Strategic Alignment & Innovation:
·Collaborate with business leaders and IT stakeholders to understand strategic objectives and translate them into ServiceNow solutions.
·Identify opportunities to leverage ServiceNow capabilities to drive business innovation and improve healthcare outcomes.
·Lead the evaluation and adoption of new ServiceNow features and modules.
·Solution Design & Governance:
·Design and architect complex ServiceNow solutions that meet business requirements and align with architectural standards.
·Oversee the implementation of ServiceNow solutions, ensuring quality, adherence to standards, and successful delivery.
·Establish and enforce governance processes for ServiceNow development, configuration, and deployment.
·Technical Mentorship & Enablement:
·Provide technical mentorship and coaching to ServiceNow team members.
·Develop and deliver training programs to enhance ServiceNow skills and knowledge across the organization.
·Foster a culture of innovation and continuous improvement within the ServiceNow team.
·Compliance & Security:
·Ensure ServiceNow solutions comply with relevant healthcare regulations and security standards (e.g., HIPAA, GDPR, Sox, Woco, GIA, Cobit, GXP, GMP).
·Assist with Audits and controls for auditors.
·Implement security best practices to protect sensitive patient data within the ServiceNow platform.
·Participate in security audits and risk assessments.
Qualifications & Skills:
·Required Certifications:
·ServiceNow Certified Architect (CSA) certification is mandatory.
·Experience:
·10+ years of experience in IT, with a minimum of 5 years of experience as a ServiceNow Architect.
·Proven experience in designing and implementing complex ServiceNow solutions in a large enterprise environment.
·Deep understanding of ServiceNow platform architecture, capabilities, and best practices.
·Extensive experience with ServiceNow modules such as ITSM, ITOM, EA/ITAM, SPM, CSM, SecOps, HRSD, and GRC.
·Experience with integrating ServiceNow with other enterprise systems.
·Experience in the Global healthcare industry is highly preferred.
·Technical Skills:
·Strong knowledge of JavaScript, HTML, CSS, and other web technologies.
·Experience with REST APIs and web services.
·Familiarity with Agile development methodologies.
·Soft Skills:
·Excellent communication, interpersonal, and presentation skills.
·Strong analytical and problem-solving skills.
·Ability to work independently and as part of a team.
·Ability to lead and mentor technical teams.
Why Join Us?
·Be a key leader in driving digital transformation within a leading global healthcare organization.
·Work on challenging and impactful projects that improve patient care.
·Opportunity to shape the future of our ServiceNow platform.
·Competitive salary and benefits package.