ServiceNow ITOM Engineer

JD for ServiceNow ITOM Admin

We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here’s a summary of the key responsibilities and qualifications for this role:

Responsibilities:

• ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions.
• Consulting Services: Install, configure, and integrate ServiceNow ITOM products.
• Data Solutions: Design solutions for data import/export between ServiceNow and other systems.
• Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans.
• User Support: Resolve escalated issues/defects within ServiceNow.
• Documentation: Prepare technical documentation as required.
• Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework.

Required Technical and Professional Expertise:

• Experience: 3+ years with ServiceNow ITOM products.
• Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping.
• Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management.
• Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer.
• Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions.
• Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies.

Preferred Qualifications:

• Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping.

Personal Attributes:

• Collaborative: Enjoys working in agile, creative environments.
• Ambitious: Works independently towards goals with a creative approach.
• Intuitive: Manages change effectively with strong time management skills.
• Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.