We are seeking a highly skilled and experienced IT professional to develop and enhance new functionality and capabilities in Pearson’s hardware and software asset management processes. The ideal candidate will play a crucial role in ensuring the accuracy, integrity, and efficiency of our Software Asset Management (SAM) workflows, integrations, and related processes, and is primarily responsible for the ongoing development and performance of established Hardware Asset and Software Asset Management processes in partnership with platform architects and service owners. As an ITAM developer, you will be accountable for integration development and maintenance, configuration identification and control, and collaboration with IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Management teams within the ServiceNow platform.
Ideal candidates have a background in ServiceNow development and implementation of both Discovery and Asset Management capabilities.
Responsibilities include but are not limited to:
Responsible for the developing enhancements to existing Hardware and Software asset management processes in the ServiceNow platform
Collaborates with process owners to support user acceptance testing of enhancements and regular platform upgrades
Responsible for the documentation of workflow process and support of QA team members’ efforts to validate processes in multiple environments
Supports platform leadership with reporting and dashboard creation and maintenance to drive increased visibility into the effectiveness of asset processes
Partners with other platform developers to refine and document best practices
Supports incident remediation and bug identification in relation to asset management and configuration management issues as they arise
Collaborates with team members in support of continual improvement and training, sharing experience and challenging the status quo
Minimum requirements:
Active ServiceNow Certified Systems Administrator (CSA) certification
Active implementation specialist certifications in at least one Asset Management module (Hardware, Software, or Enterprise)
Experience with implementation of ServiceNow modules
Understanding of the CMDB as it relates to assets and their lifecycles
Strong written communication skills and detailed documentation behaviors
Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs
Experience with REST API development