ServiceNow Developer - Principal

About the Role

We are seeking a skilled ServiceNow Developer to join our team and contribute to the design, development, and implementation of ServiceNow solutions. The ideal candidate will have expertise in the ServiceNow platform, scripting, and integrations to enhance and automate IT service management, operations, and business workflows.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules to meet business requirements.
• Implement workflows in Service Catalog, IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Customer Service Management (CSM), and other ServiceNow modules as needed.
• Develop Workflows, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Create and maintain ServiceNow catalog items, forms, and UI components and have experience with UI Builder and Workspaces.
• Work with REST and SOAP APIs to integrate ServiceNow with third-party systems.
• Utilize IntegrationHub and MID Server for on-premises and cloud-based integrations.
• Support ServiceNow CMDB, Discovery, and Service Mapping for effective asset and configuration management.
• Develop automation solutions using Flow Designer, Workflow Editor, and Orchestration.
• Collaborate with stakeholders to analyze requirements and design scalable solutions.
• Manage update sets, application deployment, and version control in ServiceNow environments.
• Provide technical support, troubleshooting, and enhancements for ServiceNow applications.
• Follow best practices for governance, security, and performance optimization.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 10+ years of experience in ServiceNow development and administration.
• Strong experience with JavaScript, Glide API, and ServiceNow scripting.
• Hands-on experience in building custom applications, workflows, and integrations.
• Knowledge of ServiceNow data model, CMDB, and service mapping.
• Experience with ServiceNow UI Builder, Service Portal, HTML, CSS, and AngularJS/ReactJS.
• Understanding of OAuth, SAML, Single Sign-On (SSO), and authentication mechanisms.
• Familiarity with ITIL framework and IT service management best practices.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• At least one ServiceNow Certified Implementation Specialist (CIS) certification.
• Experience with Agile development methodologies and version control (GitHub).