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Responsibilities:
• Implement technology specific best practices and standards.
• Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
• Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
• Translates requirements into functional and technical requirements.
• Develop technical design documents.
• Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB, APM and other modules.
• Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.
• Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
• Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.
• Create well-structured test plans and coordinate testing activities.
• Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Lead ServiceNow upgrades planning and execution.
• Participate in the configuration of new applications or suites during planning, development, and roll out phases. Contribute to the strategic development of new platform customization, as needed, based on customer needs.
• Maintain an awareness and understanding of technological advances; provide continuous research and assessment of new resources and technology available for ServiceNow platform.
Required Skill Set
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Application Management, Asset Management, CMDB, Knowledge, Release Management required
• Practical experience with agile methodologies/tools.
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of the business
• Should have at least 1-2 version upgrades Experience.
• Extensive Service Now Administration Experience.
• Knowledge and hands-on experience with Java Script and AngularJS.
• Experience with advanced scripting in the ServiceNow platform in both client and server side including jelly scripting.
• Proficiency with Javascript, HTML, CSS, XML.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, REST, LDAP, JDBC, ODBC.
• Build Service Now Reports, dashboards and homepages and perform health checks
• Ensure adherence of process/standards
• Administer the Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Configure and maintain service now workflows
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls
• Sound knowledge of Service Now application(s) integration with third party systems/applications.
• Responsible to integrate the third party and other ServiceNow system and should have experience in Rest API, Mid server, and other integration techniques.
• Good to have - ServiceNow System Administrator /Developer Certification
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