ServiceNow Business Analyst

Summary role description:

Hiring for a ServiceNow Business Analyst for a global consulting provider. 

Company description:

Our client is a leading consulting firm specializing in intelligent automation, process optimization, and financial transformation. With a strong global presence, it partners with enterprises across industries such as finance, healthcare, manufacturing, and professional services to streamline operations and enhance efficiency. Its expert-led implementations of cutting-edge technologies drive measurable results, reducing costs and improving compliance. Recently, the firm successfully delivered large-scale automation projects, achieving significant productivity gains for Fortune 500 clients. By combining deep industry knowledge with innovative solutions, it enables businesses to navigate complexity and accelerate growth in an ever-evolving digital landscape.

Role details:

• Title / Designation: ServiceNow Business Analyst
• Reporting Manager: ServiceNow Programme Lead
• Location: Pune, India
• Work Mode: Remote

Role & responsibilities:

• Support the implementation of ServiceNow for a GBS unit of a large pharmaceutical company.
• Gather and document business requirements, ensuring alignment with project goals.
• Collaborate with stakeholders to define and refine functional requirements.
• Develop and maintain Business Requirements Documents (BRDs).
• Assist in User Acceptance Testing (UAT) and ensure smooth deployment.
• Create training materials and support knowledge transfer.
• Manage stakeholder communication and expectations.
• Ensure timely delivery of project milestones.

Candidate requirements:

• 5+ years of experience as a ServiceNow Business Analyst in system implementation projects.
• Strong knowledge of ServiceNow functionalities, including capabilities and limitations.
• Proven expertise in requirements gathering, documentation, and stakeholder management.
• Experience in preparing training materials and facilitating knowledge transfer sessions.
• Analytical mindset with the ability to identify gaps and recommend solutions.
• Excellent communication skills and ability to work in a dynamic environment.

Selection process:

• Interview with PMO
• Interview with Programme Lead
• Interview with Project Manager
• HR Discussion