What success looks like in this role:
- Proficiency in the ServiceNow platform and its various modules.
- Understanding of IT service management (ITSM) and ITIL processes.
- Strong analytical skills to gather and interpret data effectively.
- Familiarity with Agile and Scrum methodologies for efficient project management.
- Knowledge of programming languages, such as JavaScript, for customization purposes.
- Excellent communication skills for stakeholder engagement and requirement gathering.
- Problem-solving abilities to address and resolve workflow issues.
- Leadership skills to guide teams and manage projects.
- Proficiency in Microsoft Excel and other data analysis tools.
- Ability to work independently and manage time effectively.
Certifications
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) for various ServiceNow products
- ITIL Foundation Certification, with ITIL 4 being preferred
- Agile and Scrum Certifications, such as Certified Scrum Master (CSM)
Key Responsibilities
- Collaborating with IT and business stakeholders to gather requirements related to ServiceNow.
- Designing and implementing systems and procedures to streamline operations.
- Conducting organizational studies and evaluations to improve efficiency and effectiveness.
- Mapping business processes to ServiceNow data models, workflows, and reporting structures.
- Managing the ServiceNow release schedule and supporting the enhancement process.
- Documenting ITSM processes and performing gap analyses against best practices.
- Working closely with process owners to elicit requirements for ServiceNow enhancements.
- Ensuring that lean/six sigma and process design standards are integrated into each design.
- Directly resolving escalated issues within ServiceNow.
You will be successful in this role if you have:
- Requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience, or equivalent work experience • Business analysis, requirements and/or product ownership certifications preferred
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
