Service Quality Engineer/Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

In this role, you will:

• Own and manage Incidents, Problem records and Change management, per ITIL standards.
• Managing major issues (P1 in nature) and took them to closure.
• Handling and improving Batch monitoring, issue resolution and Service requests.
• Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc.).
• Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.
• Adopt and follow the Agile and DevOps principles.
• Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes.
• Should be ready to provide 24*7 support on rotation / need basis.
• Ensure adherence to different SLAs.
• Understand monitoring tools and evolve the tooling to improve the Operations teams’ ability to proactively deal with production issues.
• Should comply with audit, data protection & IT Security procedures to ensure integrity of system.
• Should be open to learn new technologies based on project requirements.
• Should be open to work on IT service quality management.