Service Portfolio Analyst

Discover the Unexpected 

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

Our uniqueness is that we truly value yours. We’re an award winning organisation due to our strong people first focus. This includes Top Employer™ and Great Place To Work™ accreditations.

Learn more at www.experianplc.com

This role is responsible for supporting and managing the UK&I Service Portfolio, which defines and maintains a controlled list of all current, future, and retired Products and Services, both customer-facing and internal.

Key Responsibilities/Activities

• Supporting the development, amendment or retirement of services and products in line with relevant inputs – e.g., from Service Strategy, Demand Management, Product Management or based on customer insights from Experian or external research   
• Supporting the defining, producing, and maintaining of a Service Portfolio that will detail technical and business services (products) integrated with the Configuration Management Database to provide a view of their underlying technology 
• Responsibility for ensuring the Service Portfolio is the single source of truth for the Products, Solutions and Services provided to UK&I customers and Experian staff across all UK&I business units (including Experian internal technical services) 
• Shaping and leading portfolio initiatives on data quality and other tool enhancements working in collaboration with wider senior stakeholders
• Ensuring Service Portfolio related issues are identified, investigated, and resolved   
• Working with peer group and senior managers to ensure Service Portfolio Management principles are applied and enforced across all key interfacing functions 
• Create, read, update, edit and delete portfolio records of all types, including portfolios, taxonomy levels and nodes, services, service offerings, relationships, and performance criteria for the entire business
• Be comfortable working with large data sources and understand PowerBI and how to utilise it effectively.
• Has a broad understanding of the Common Service Data Model in ServiceNow

• Experience in roles within Service Management
• Experience of maintaining high data quality and the benefits that brings
• Experience of working across multiple teams
• Experience of supporting transformational change.
• Experience of working within an ITIL Framework.
• Excellent communications and interpersonal skills with the ability to communication with technical and non-technical teams and all band levels
• Ability to influence at a peer level
   

Our uniqueness is that we truly value yours. From India, across Asia to Japan and down to Australia, our 1800 people are what make our business special. Experian's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, development, innovation, collaboration, wellness, reward & recognition, volunteering... That's why we're an award winning organisation for our people-first practices, something we’re very proud of. 

Experian Careers - Creating a better tomorrow together

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