Service Now Tech Lead/Lead Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist 

In this role, you will:

• Good Stakeholder management skills and worked with Various clients across the globe.
• Lead the team in agile methodology and working experience on all agile ceremonies.
• Experience managing a POD of developers and testers. Knowledge of various estimation techniques and help with release management along with deployments.
• Experienced on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM.
• Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow.
• Developed strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. will have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices.
• Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades.
• Developed Java-based components and modules to integrate with ServiceNow, leveraging Java libraries and frameworks to enhance functionality and performance.
• Experienced in various phases of Event Management which includes configuring Event Mapping Rules, Event Transform Rules, and Alert Rules.
• Experienced in customizing Email Notifications, Inbound Email Actions, Reports, and Dashboards.
• Implemented integrations between ServiceNow and third-party applications using REST and SOAP APIs Experienced in creating homepages and dashboards for stakeholders.
• Configured multiple Access control lists (ACLs) for tables and views based on access and security requirements. Provided backup to other team members, as needed, for activities such as the CMDB administration system.
• Experience in creating custom Applications and modules in ServiceNow as per the requirements.
• Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module.
• Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service).
• Stay up to date with ServiceNow best practices, new features and industry trends.
• Expertise on ServiceNow environment upgrades.