Service Now platform Admin

Responsibilities

• Maintains the stability and usability of the platform across production and non-production environments
• Performs application maintenance to include performance monitoring and error identification and remediation
• Manages support for incidents
• Leads upgrade planning and execution
• Manages instance security: user/group access, administration, access control lists. etc.
• Provides configuration assistance to developers
• Recommend ways to improve efficiency and quality of the current implementation and help improve them.

Profile

• Bachelor's degree in with 10+ years of IT experience
• 5+ years of experience in ServiceNow, experience with several modules is an advantage
• Certified in ITILv3 or higher - mandatory
• Certified ServiceNow System Administrator, Certified ServiceNow Application Developer and/or Certified ServiceNow Implementation
• Good understanding of the Agile way of working
• Work experience in a large enterprise environment
• Good understanding of IT infrastructures like (Networking/Storage solutions/Virtualization/Scripting/Cloud)
• Good knowledge of integrations with SOAP/REST API
• Good understanding of out-of-the-box and customized integrations for ServiceNow.

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