Service Now App Engine Specialist

About Technip Energies 

At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.  

If you share our determination to drive the transition to a low-carbon future, then this could be the job for you. We are currently seeking Senior Executive HRIS to join our team based at Noida. 

Global Business Services India 

At Technip Energies, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. The Global Business Services (GBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services.   

Our Vision: A customer-focused, cost-efficient, innovative, and high performing organization that drives functional excellence.  

GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting, Human Resources, Business Functional Support, Procurement and Legal. Our services fit our global organization and allow us to focus on business strategy and priorities. GBS also maintains continuous improvement plans to enhance our customer-oriented service culture.

About The Job

We are currently seeking a Service Now application Engineer Specialist, to join the team based in Noida.

Main Responsibilities:

• Specialist on SNOW app engine applications
• Contribute to the development aside the integrator during the implementation phases
• Responsible for Level 1/2 Support (incidents) on app engine applications after go-live
• Responsible for implementing enhancements and customizations using standard features and SNOW licences Creator Professional Plus
• Responsible for new entities’ deployments & releases.

Position Duties:

• Ensure the good implementation practices in app engine (always use the standard when possible)
• Advise on technical feasibility of requested enhancements.
• Contribute to the user acceptance of the solution.
• Establish, maintain the regular relationship with the GBS users & managers.

Enhancements:

• Work with end users on requirements and design for requested enhancements
• Write detailed specifications for changes and support the user during the UAT.
• Maintain technical documentation (technical cartography, administration guide)
• Guarantee the maximum use of standard features for app engine set-up.
• Develop / configure the defined enhancements in app engine.
• Perform unit testing on implemented set-up.

Deployment and release

• Coordinate the deployment & the release of new entities in app engine.
• Coordinate the migration of the configuration across environments.
• Contribute to the non-regression testing.

L1 & L2 Support 

• Support master users in low customization set-ups (playbooks…)
• Act as owner of app engine incidents.
• Document incident resolution procedures.
• Coordinate with the different IT team for incident resolutions (infrastructure, data, ERP ….)
• Play a role during new SNOW version upgrades.

About You

Qualifications (Educational/Professional): Bachelor’s degree or Master’s degree.

Experience: 1-3 years’ experience in Service Now Platform.

Mandatory SNOW skills:

• Knowledge on SNOW custom app
• Knowledge in one or several of the following App Engine modules
• Logic and Automation / Flow
• Logic and Automation / Process Definition / Designer
• SNOW Dashboards
• App Engine Management centre R/Pipeline/Change
• Knowledge on one or several other Service Now solutions (CMDB, ITSM, SPM, HRSD, CSM…)
• Good functional and technical skills in Service Now platforms
• Knowledge of key database concepts, data models, relationships between different types of data
• Knowledge on the MDM concept.
• Customer oriented, quality minded and proactive approach.

Inclusion Standards

In our continuous journey to developing and building culture of inclusion, we adhere to four Inclusion Gold Standards. And you?

-        We challenge our biases and embrace diversity of thought ;

-        No one has all the knowledge and solutions, collectively we do ;

-        We foster a caring environment where people are respected, comfortable to share and be heard ;

-        We promote active listening for effective decision and action.

What’s Next?

Starting Date:

Once receiving your system application, Recruiting Team will screen and match your skills, experience, and potential team fit against the role requirements.  We ask for your patience as the team completes the volume of applications with reasonable timeframe.  Check your application progress periodically via personal account from created candidate profile during your application.

We invite you to get to know more about our company by visiting www.technipenergies.com and follow us on LinkedIn, Instagram, Facebook, Twitter, Youtube for company updates.

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