Service Manager Process Automation

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an extraordinary addition to our vibrant team. Siemens Mobility is a separately managed company of Siemens AG and has been a leading supplier in the field of mobility for over 160 years. Our core business includes rail vehicles, rail automation and electrification solutions, turnkey systems and related services. We have always been very innovative in making traveling faster, safer and more comfortable. Today, we need new solutions to new challenges such as climate change and rising populations worldwide. That's what drives us. That's why we shape mobility with passion, always being one step ahead. Through digitalization, we make infrastructures smart and create opportunities that get us from A to B sustainably and seamlessly. Our 38,200 employees are pioneers in mobility who help to keep the world moving.

We are looking for a Service Manager Process Automation

We are driving the digitalization and automation of our business processes worldwide using Robotic Process Automation (RPA). We have already robotized over 700 processes worldwide, either in Centers of Excellence, in local teams or as part of citizen development. The main objectives of robotizing these processes are to improve productivity and support data mining to support us developing in a data driven company.

You’ll make a difference by:

• Understand business context, business processes and data structures.
• Implement IT services to ensure the effective delivery of RPA solutions and optimize service quality and customer satisfaction.
• Supervise the day-to-day operations of the RPA service desk and ensure timely resolution of incidents and service requests within defined SLAs.
• You will be the main point of contact for our RPA customers and external suppliers, providing expert advice on standard processes for RPA service management, and ensuring proactive communication and relationship management.
• Conduct regular reviews of RPA service processes and workflows, identifying areas for optimization and enhancement.
• Proven analytical and problem-solving abilities, with a track record of driving process improvements and operational efficiencies.
• Orchestrator Maintenance – perform regular updates and security fixes, supervising the system performance and troubleshooting any software related issues.
• Perform and maintain rights management, including access maintenance for defined users both functional and client.
• Review monthly invoices and monitor annual budget.
• Support developing strategies to optimizes the RPA usage in SMO

You’ll win us over by:

• Successfully completed studies in the field of computer science or a comparable training path
• Experience in the acquisition, analysis, project planning and implementation of business processes
• Knowledge of "IT procedures" and infrastructures such as directory services, file servers, Active Directory, VMWare (virtual clients), ticket systems, PKI infrastructure, software distribution, servers (Windows, Linux).
• Proven experience (at least 5 years) in IT service management with a focus on RPA solutions (ideally with UiPath), SAP and ITIL framework.
• Good understanding of RPA technologies, platforms, implementation methods and PAM solutions.
• Extensive knowledge in the field of database monitoring, SQL and IT security.
• Proficiency in at least one common programming or scripting language (e.g., C#, .NET, Python, or PowerShell) for deploying/distributing software
• High level of self-motivation and team-oriented way of working
• Quick comprehension, resilient and assertive
• Communicative, committed and reliable
• Independent way of working, customer- and service-oriented with high quality standards
• Solid written and spoken German and English skills are a prerequisite
• Solid analytical and problem-solving skills with a track record of driving process improvement and operational efficiencies.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Pune and is an Individual contributor role. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: [1] www.siemens.com/careers & more about mobility at [2] https://new.siemens.com/global/en/products/mobility.html