Project Role : Service Management Practitioner
Project Role Description : Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : Minimum of 15 years of educational qualification required
Summary: As a Service Management Practitioner, you will support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served. You will play a crucial role in ensuring smooth operations and delivering high-quality services to our clients. Roles & Responsibilities: - Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Manage and allocate resources effectively to meet project requirements.
- Monitor project progress and ensure timely delivery of services.
- Collaborate with cross-functional teams to ensure seamless project execution.
- Identify and mitigate risks to ensure project success.
- Provide regular updates and reports to stakeholders.
- Assist in budget planning and tracking for projects.
- Implement best practices and process improvements to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.
- Good To Have Skills: Experience with ITIL framework.
- Strong understanding of IT service management principles and practices.
- Knowledge of incident, problem, and change management processes.
- Experience in managing service level agreements (SLAs) and key performance indicators (KPIs).
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and make data-driven decisions.
- Strong organizational and time management skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.
- This position is based at our Chennai office.
- A minimum of 15 years of educational qualification is required.Minimum of 15 years of educational qualification required
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
