Job Description:
Job Purpose:
Ensuring that Terex AWP remain the market leader within the AWP sector by providing a high level of technical
service to our customers, Authorized Service Providers (ASP) and Dealers
Main Tasks / Responsibilities:
• Offer comprehensive technical support for ‘in service’ Terex AWP/Genie and other OEM machines
• Collaborate and communicate effectively with fellow Technical Services, Sales and team members within
other business functions.
• Gain a comprehensive commercial understanding of the Terex AWP strategy and route to market and
customer base. Through this awareness identify and support commercial opportunities within the
Technical Services team.
• Perform mandatory inspections/ maintenance on all AWP machinery to local standards.
• Where appropriate undertake Thorough Examination and certification under the LOLER regulations
• Service, Repair, Calibration and software updates of machines at customer locations / sites or Terex
facilities as required to ensure conformance with manufacturers specifications and company policy
• Carry out assessments/inspections and report findings (including BOM, estimated Labour and plan of
action) on AWP machinery.
• Interact with fellow team members to ensure accurate and timely sharing of information both technical
and commercial
• Notify appropriate team member of any defective or unsafe equipment
• Inspect and test wiring and circuitry and replace faulty parts
• Clean parts and equipment using chemical solutions, apply finishes and surface coatings to products,
using chemicals or by spray painting
• Carry out basic quality checks and support the quality programme though closed loop reporting
• Accurate and timely completion of all relevant reports and documentation in support of standard operating
procedures
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Main Tasks / Responsibilities Continued:
• Work flexibly to perform any other tasks required by Terex AWP that are within the employee’s skills and
abilities pursuant to the position
• Ensure compliance with Terex AWP processes and procedures and remain compliant with all local laws
and requirements
• Deliver exceptional levels of customer service embracing the Service Excellence philosophy across all of
our customers and take a natural lead in progressing this within the business
• Liaise and interact with customers and suppliers; as a Terex AWP representative always providing a high
standard of customer care and being polite at all times
• Occasional requirement to undertake other duties, including workshop or tasks associated with the level of
role and responsibility
• The position will require the job holder to be home based, you are required to have a flexible approach
and will be expected to spend time away from your home base when necessary. The position will also
contain an element of cross border travel (possibly at short notice)
Person Specification
Education / Qualifications:
• High/Medium technical certification in a background of machinery, electromechanics, automotive
• Full Driving Licence for the region they are employed within
• Valid CAP Certification (IPAF Competent Assessed Person) – required for the UK market
• AWP machine operators’ licence - IPAF, Genie, or local equivalent
• Valid forklift licence (preferred)
• Genie technical certificates (preferred)
Skills:
• English language skills are mandatory due to the international setup of the Terex Services team
• Time served Apprentice with mechanical, hydraulic and electrical background is essential
• Capital equipment/plant equipment experience is essential
• Previous experience of working with AWP products
• Previous experience and an understanding of the rental channel
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook and Internet Explorer).
• Confident speaker and able to demonstrate leadership skills.
• Excellent communication skills, both written and verbal
• Ability and willingness to undergo in-house training on all products, processes and operating systems
• Flexible approach and ability to accommodate and support change
• Strong organisation skills with the ability to organise tasks and objectives for self and team members
• Comfortable working on your own whilst ensuring you remain an integral part of the team
• The ability to prioritise tasks and work under pressure
• Demonstrate the Terex Way values
• Demonstrate a high regard for quality and safety procedures
• Have a mature outlook and a desire for career progression with the market leader
• A clear communicator with a good understanding of customer service, quality and safety procedures
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at Globaltalentacquisitions@terex.com
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.