Responsible for Executing Front Line Maintenance services for PSA customers as per PM schedule.
Executing Services against any breakdown Complaint as per agreed TAT with customer.
Maintaining NPS(Customer Satisfaction) Score > 70 for his region.
Travel friendly for outstations (other than Delhi NCR region in north) whenever required .
Flexible for working on odd hours based on the critical Breakdown calls .
Maintaining equipment uptime with targeted Energy efficiency.
Providing front line technical solutions on system upgradations to customer.
Responsible for generating LNM pipeline as per stretched Revenue Target and working closely with Sales rep for converting them into closed opportunity.
Responsible for Margin delivery for LNM and PSA contracts.
Ability to learn new evolutions like significance of Digitization in HVAC technology.
Responsible for maintaining EHS at facilities under every service deliverables liabilities.
Maintaining Zero open complaint calls beyond agreed TAT.
Responsible for AR collection as T&C.
Hands on with CRM/ServiceMax for reporting .
Knows Energy auditing and performance testing of chillers , Plant room and connected Air Distribution system .
Knows energy conservation and sustainability offerings .
Have sales Acumen for leading service operations business in his region at front line .
Have leadership quality , to lead team.
Have presentation skills , to represent new upgrades to customer periodically and provide proactive service advisories.
Eligibility :- Diploma/Graduate from Mechanical or Electrical with minimum 6 years experience in Chillers Service execution only . Also certification from BEE / LEED /IGBC will be overarching factor.
