Service Designer

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Responsibilities (how we will measure success)

• Lead the design and development of end-to-end service experiences for our digital products powered by AI, from concept ideation to implementation and iteration.
• Collaborate with product managers, data scientists, engineers, and other stakeholders to define product requirements, user stories, and design specifications that align with business goals and technical capabilities.
• Create user journey maps, service blueprints, wireframes, prototypes, and other design deliverables to visualize and communicate service concepts, interactions, and workflows.
• Facilitate workshops, design sprints, and co-creation sessions to generate ideas, validate assumptions, and iterate on service designs based on user feedback and testing.
• Champion user-centric design principles, accessibility standards, and best practices across the organization, advocating for the needs of diverse user groups and ensuring inclusive and ethical design solutions.
• Continuously monitor and evaluate service performance metrics, user feedback, and market trends to identify opportunities for improvement and innovation and drive iterative enhancements to our digital and AI solutions.
• Compliance and Reporting: Ensuring compliance with internal policies and external regulations related to core Digital & AI product deployments and preparing reports for management and stakeholders for scheduled and ad-hoc forums.
• Creation or leveraging of existing digital tools to raise and measure actions relating to service delivery and/or service transition.
• Participation in any required licencing of technology existing or new to improve the service design of a specific software.
• Project Management: Assisting in projects from initiation to completion, including scoping, planning, scheduling, and risk management.

Requirements

• Bachelor's or master’s degree in design, Human-Computer Interaction, Service Design, or a related field.
• 5 years of experience in service design, user experience design, or a related discipline, preferably in a technology-driven environment.
• Strong portfolio showcasing end-to-end service design projects, with a focus on digital products and AI solutions.
• Proficiency in design thinking methodologies, user research techniques, wireframing tools, prototyping software, and design collaboration platforms.
• Solid understanding of artificial intelligence concepts, algorithms, and applications, with the ability to translate technical complexities into intuitive and user-friendly experiences.
• Excellent communication, collaboration, and presentation skills, with the ability to articulate design concepts and advocate for user needs to cross-functional teams and stakeholders.
• Ability to work effectively in a fast-paced, dynamic environment, prioritize multiple projects, and meet deadlines while maintaining a high standard of quality and attention to detail.
• Passion for innovation, creativity, and continuous learning, with a curiosity for emerging technologies and their potential impact on user experiences and service design.

Other

• Undertake any additional reasonable duties as required by IQ-EQ

Desired Criteria:

• Experience working with Agile/Scrum methodologies and cross-functional development teams.
• Familiarity with design systems, accessibility standards, and design tools such as Sketch, Figma, Adobe XD, or similar.
• Knowledge of UX/UI design principles, information architecture, and interaction design patterns.
• Experience designing conversational interfaces, chatbots, or virtual assistants is a plus.
• Experience of operating within a firm that shares some of the following features:
  • Globally distributed teams
  • Financial Services
  • Fast-paced and rapidly evolving environment
• Experience working in a Private Equity / Investor service industry.
• Experience / Understanding of open banking.

Key competencies for position and level

• Communicates Effectively  
• Effective Team Player
• Demonstrates Resilient
• Plans and Aligns
• Organisation Savvy

Embodies our ABC values:  Authentic, Bold, and Collaborative