As a key member of the DTS IT Service Delivery team, the Service Delivery Shift Lead is responsible for:
Proactively managing the support of the IT estate and end user services across all global locations where Control Risks operates.
Working as part of a 24 by 7 support capability, to provide a seamless service to globally dispersed end users
Working as part of Enterprise Technology Services to support and protect the company’s electronic assets, irrespective of region.
Working with key members of the business to feed new requirements into the IT business partner team and ensure the overall IT needs of the business are met from a service perspective.
This role requires excellent communication and people management skills as well as the ability to work across regions with peers and colleagues as a team player. Knowledge and experience of working within ITIL-aligned service environments is required.
