Service Delivery Ops Specialist

Skill required: Order to Cash - Cash Application Processing
Designation: Service Delivery Ops Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data, whilst conducting analysis and reconciling transactions. Responsible for activities that follow the solution sales process, starting from order acceptance till invoicing / revenue recognition. Ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. NOTE: real estate background preferred- 40% Working Conditions • Moderate travel depending on project involvement • Willingness and ability to work on customer timings. • Overtime and on-call when required Basic accounting MS Office Communication & Presentation Skills Teaming and Collaboration Customer Service Orientation Focus on Goals / Result Orientation Employee Development Team Leadership Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.
What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship Invoicing • Establish invoice preferences for customer in invoice engine • Validate Revenue Recognition - has been met per the terms and conditions of the contract and policy • Request for revenue deferral should be routed through the Team Leaders. • Trigger invoice in system • Send invoice file for printing and to all distribution channels (e.g. EBPP) General • Maintenance of client - Systems • Resource set up and updates • Performing project audits and evaluating and approving requests to bill • Supporting the monthly accounting close process and supporting critical business partner issues • Assisting in the implementation of IT system testing and upgrades from a user perspective, • Monitoring customers in use of applications for adherence to global best practices. Archiving, Records Retention and Audit Support • Provide archiving and records retention in accordance with NCR policies and NCR practices including Electronic order jacket. People: ? Participate in Team events ? One on one with supervisor on a regular basis ? Share ideas and seek clarification ? Support centre sponsored Team Activities ? Sharing best practices–(leverage the knowledge across teams) ? Create good relations with internal & external customers
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts Policies • Adhere to the procedures in compliance with policies Solution Order Management • Receive and review quote in WOT • Submit quote to OM • Reject quote as per guidelines in consultation with Team Leaders • Validation of imported order in OM • Process order in OM • Book order in OM • Acknowledge quote in WOT post order booking in OM • Carry out the responsibilities in conformity with TAT • Update Account Profile / Master Agreements as and when required Order Change/Cancel Request • Receive order change/cancel request • Validate complete request information • Obtain approval according to established guidelines • Enter Change Data into system • Notify requester Operational: ? Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards ? Provide necessary support for System trouble shooting ? Lead eSCM initiative in Solution Order Management Team ? Identify and implement areas for process improvement ? Ensure effective backup plan is in place ? Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership ? Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA ? Ensure all the supporting documents are available to support Audit Financial: ? Identify areas of cost reduction by Process Improvements [Work and Non work related] ? Assess risks/costs associated with process delays and timely escalating the same to the leadership team Client/Customer: ? Ensure compliance with client’s policies and procedures ? Ensure timely communication to customers ? Create adequate back upsAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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