Service Delivery Operations Lead

Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Must have skills: Tibco ,ActiveMQ Good to have skills: Tomcat, Apache, WAS Must Have: Years of Experience: Minimum of 15 years in IT and 10 years in Tibco administration Proficiency in setting up, managing, deploying and troubleshooting Tibco BusinessWorks, BusinessEvents and EMS messaging environments. Experience in monitoring, optimizing and managing Tibco middleware environments using Tibco Hawk. Ability to apply integration design patterns such as message routing using multiple technologies like EMS, ActiveMQ and BusinessEvents, transformation, and service orchestration. Experience in creating scalable, reliable, and secure integration architectures using Tibco technologies including geo dispersed clusters Good To Have Years of Experience: Minimum of 15 years in IT and 10 years in Tibco & ActiveMQ administration Experience in integrating Tibco solutions with various APIs like CA7, SAP, ActiveMQ and external systems. Exposure to data mapping, transformation, and handling different data formats. Experience with automation tools and techniques to streamline deployment and management processes. Strong analytical skills for troubleshooting complex integration issues. Exposure to cloud-based integrtion and orchestration services, enabling connectivity between cloud and on-premises applications Exposure to administration and integration with application servers like Tomcat and JBoss Good knowledge of ITIL practice Roles and Responsibilities; Install, Deploy, configure and setup Tibco & ActiveMQ components including brokers, queues, topics and services Lifecycle management of Tibco products to ensure the latest features and security fixes are in place. Monitor the health and performance of Tibco systems using tools like Tibco Hawk, Tivoli, or other monitoring solutions. Track metrics such as system throughput, response times, and resource utilization, identify opportunities to optimize environment. Tune system configurations to optimize performance, including memory usage, threading, and connection settings. Configure and manage load balancing to distribute workloads across multiple servers and ensure high availability. Implement and manage RBAC policies Ensure Tibco systems are configured according to security best practices, industry regulations, including encryption, secure communication channels, and vulnerability management. Implement and manage backup procedures for Tibco & ActiveMQ configurations, databases, and applications. Develop and maintain disaster recovery plans to ensure business continuity in case of system failures or data loss inline with RTO/RPO of the organization. Troubleshoot and resolve issues related to Tibco & ActiveMQ middleware, including message delivery problems, connectivity issues, and performance bottlenecks. Maintain SOP documentation, KEDB, Capacity plan and performance reports. Review and provide feedback to change records. Participate in identification of problem and propose and implement remediation of the same.15 years full time education

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