Service Delivery Manager (Cloud Support)
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About this team:
It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.
What you will be doing:
- Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.
- Monitors staff performance, works with employees to implement goals and document progress.
- Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
- Manages staff to ensure all duties are performed in an accurate and timely manner.
Develops and implements department policies and procedures.Ensures deadlines and production schedules are met and reallocates workloads as necessary. - Performs resource planning and allocation and supports direct reports in meeting work requirements.Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.
- Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.Executes company policies and practices and serves as a channel for company communications.
Assists in managing the computing environment to protect the production applications critical to the success of the business. - Delivers a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets. Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs. Develops and recommends tactical and strategic plans for information processing operations.
What you bring:
- 12 to 15 Experience in managing SaaS solutions on Cloud environment.
- Experience on working with AWS services like EKS, RDS, Transfer Family, CloudWatch, CloudTrail, EC2, S3 etc.Good understanding of managing containerised application using Kubernetes.
- Managing SFTP environment on AWS transfer family for file transfers. Able to understand the functional aspects of the application and provide solutions.
- Experience in managing 24*7 support model along with managing support team. Good understanding in accessing the requirement as per HLD and LLD.
- Good understanding in managing payment workflows and statements for clients. Able to access the network, capacity, bandwidth, latency, throughput requirements for deploying a solution.
- Preparing status reports and leading meetings with stakeholders.
- Managing ITIL process of Incident, Service Request Fulfilment, Change, Release and Problem management. Experience in working with ticketing tools like ServiceNow. Experience in working with monitoring tools like Dynatrace, Prometheus etc.
Added bonus if you have:
- Understanding of SQL databases.
- Experience in Terraform
- Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
- Knowledge of FIS’ products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
What we offer you:
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- A range of benefits designed to help support your lifestyle and wellbeing.
- A multi-faceted job with a broad spectrum of responsibilities.
- A modern international work environment and a dedicated and innovative team.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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