It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates.
Position Summary:
The SDM is entirely customer-facing, overseeing various functions to facilitate the delivery of superior services to end-users.
Key responsibilities include maintaining service delivery and support processes, ensuring consistent high-quality client service, and identifying customer needs.
SDMs work both administratively and technically, making them well-suited for individuals with strong leadership and interpersonal skills
Responsibilities:
Service Management:
Monitor and manage desktop support, IT service desk, and VIP support functions to ensure optimal service.
Maintain high performance levels for service-related processes and implement improvement activities where necessary.
Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication for post-incident reviews.
Relationship Building:
Maintain excellent relationships with end-users and stakeholders to identify customer issues and needs.
Budget Management:
Manage budgets related to service delivery.
KPI Tracking:
Monitor and track Key Performance Indicators (KPIs) related to service delivery.
Project Leadership:
Lead project teams to ensure successful service delivery.
Reliability Enhancement:
Rectify reliability issues to improve service delivery.
Process Optimization:
Implement systems, procedures, and methodologies to support outstanding service delivery.
What is in it for you?
You will get a wonderful opportunity to work with a team who believes in learning new skills, sharing ideas & driving results collaboratively.We will support you in your professional and personal development, by providing you with access to LinkedIn Learning, Franklin Covey and many high-quality training courses to increase your technical knowledge and expertise. We care for you and assure a psychologically safer environment, by giving greater value to overall wellbeing through our Employee Assistance Program. You bring the talent; we provide the opportunity to begin a long-term career with an unlimited growth and advancement with a stable and an international organization like Ingram Micro.
Ingram Micro is committed to creating a diverse environment and is proud to be an equal opportunity. employer. We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected, and supported. We are highly driven by our tenets of success: Results, Integrity, Imagination, Responsibility, Courage, and Talent