Service Delivery Manager

Hello Talented Techie!

We provide support in Project Services and Transformation, Digital Solutions and Delivery Management.
We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective

We are looking for Service Delivery Manager 

• Oversee service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service.
• Building strong partnership relationships with our providers, IT business partners and our business stakeholders.
• Manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world.
• Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters.
• Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.
• Take ownership of all major incidents and represent GBS at the crisis meetings. Communicate status updates to GBS management and business stakeholders.
• Provide accurate and regular performance and consumption reports to the management upon periodically and upon request.

You’d describe yourself as:

• Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience.
• Eagerness to learn new technologies.
• Excellent oral and written skills in English.
• Min 5 years of experience in similar role.
• Experience in dealing with third party-provided services.
• Good communication and networking skills in an intercultural environment and across all management levels.
• Ability to manage and prioritize tasks efficiently.
• Solid resource planning and problem-solving skills.
• Knowledge of ITIL principles, DevOps and Project Management methodologies
• Excellent oral and written skills in English.

Ready to unlock the full potential of technology? Join us!

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.