Service Delivery Engineer 1-Backup(Networker, DataDomain)

Service Delivery Engineer 1

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Service Delivery Engineer 1 on our Managed Services team in Bangalore to do the best work of your career and make a profound social impact.

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• First line of support for all IT related requests via ticketing tool and emails. Also receive few phone calls.
• Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
• Communicates primarily within functional teams to provide problem resolution updates
• Strives to understand and leverages technical and incident communication structure
• Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects

• 3+ years of working experience in IT industry monitoring and managing IT infrastructure components.
• 2+ Years strong experience in Networker, Data Domain.
• Knowledge on VMware products, understanding of ticketing tools, monitoring and alerting.
• Understanding of methodologies like ITIL, Agile, Scrum, DevOps, and SRE
• Flexible to work in shifts 24x7 environment

Desirable Requirements

• ITIL Foundation and intermediate module
• Dell Technologies products Certification in one or more products related to backup and recovery technologies (DPS).

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 20-Jan- 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.