Service Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

Responsibilities:

1. Change Management:
   • Oversee Change Processes: Manage and coordinate all activities related to change management, ensuring compliance with ITIL standards.
   • Evaluate Change Requests: Assess the impact, risk, and benefits of proposed changes.
   • Change Implementation: Plan, schedule, and oversee the implementation of changes to minimize disruption.
   • Documentation: Maintain detailed records of all change requests and their outcomes.
2. System Management:
   • System Monitoring: Continuously monitor system performance and availability.
   • Incident Management: Respond to and resolve system incidents promptly.
   • Configuration Management: Maintain an accurate record of system configurations and changes.
3. ITIL Process Adherence:
   • Process Improvement: Identify opportunities to improve ITIL processes and implement best practices.
   • Training and Support: Provide training and support to staff on ITIL processes and tools.
   • Compliance: Ensure all IT activities comply with ITIL standards and organizational policies.
4. Collaboration and Communication:
   • Stakeholder Engagement: Work closely with stakeholders to understand their needs and ensure changes align with business objectives.
   • Reporting: Generate and present reports on change management activities and system performance.
   • Team Coordination: Collaborate with IT teams to ensure seamless integration of changes.
5. Risk Management:
   • Risk Assessment: Conduct risk assessments for proposed changes and develop mitigation strategies.
   • Contingency Planning: Develop and maintain contingency plans for critical systems.

Tool and Technologies:

1. Hands on experience on Servicenow as a users
2. Practice ITIL processes, certification is a plus
3. Exposure to Risk management tools like Archer, Wiz, etc.,
4. Exposure to Splunk or BI tools for reports

Qualifications

• Practice ITIL processes, certification is a plus
• Exposure to Risk management tools like Archer, Wiz, etc.,
• Exposure to Splunk or BI tools for reports
• Atleast 5 years of Working experience as system Analyst, who can demonstrate ITIL practices and processes

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here