How will you CONTRIBUTE and GROW?Missions & responsabilities
Listen and understand customer / distributor needs, identify the relevant SEPPIC person to contact, coordinate the enquiries until customers receive a quick, satisfactory reply. Serve the customers /distributors in conjunction with the Business Unit Manager : provide a quick customer service operating as a problem solver for the customer / Distributor. Be a reliable pivot within SEPPIC India team.
1- Coordinate customers / distributors:
- i. Reviewing pre-sale proposals, Preparing quotes for potential customers (if necessary)
- ii. Process order requests and submit sales orders thru SEPPIC ERP system and monitor the processing of all orders with accuracy and timeliness.
- iii. Samples submissions and relevant processes
- iv. Maintain data to monitor the BU enquiries which need to be processed for granting a quick feedback to the customer / distributor
- v. Provide after-sales support
- vi. Handle the inbound and outbound couriers
2- Partner of the sales representatives : To provide reliable support to the sales team.
- i. Maintain data to monitor sales orders and relevant activities
- ii. Contact customer / distributor for cash collections
- iii. Transfer the enquiry to the relevant person within SEPPIC’s organisation. regarding product or logistic complaint, customer questionnaire, technical issues and procure relevant information for registering complaints in SEPPIC system
- iv. Inform clients of unforeseen delays or problems
- v. Prepare various sales reports
3. Support QA co-ordinator by providing document support and answering to the customer and sales team emails with the help of Zone QA in charge.
4. Work on import/export files every month and share the same with the sales team with conclusions.
5. Be open to work/support on the logistic/import -export/distribution support for the new Seppic India distribution business for India customers which is expected to start from 2025.
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Are you a MATCH?- Graduate in any stream, Science is preferable
- minimum 5 to 10 years working in customer care
- pleasant, friendly open manner
- team working ability
- language : fluent English,
- computer literate
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
