Senior Vice President Corporate Relationships, North

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 Business Descriptor:

Wealth & Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

 We are currently seeking an experienced professional to join the INM WPB team.

 Principal Responsibilities: 

• Leading WPB’s effort to collaborate with other lines of business’, leveraging upon their entity customer relationships to holistically engage and successfully offer WPB solutions to the employees of such entities.
• The role holders act as a pivot in holding together all the relevant stake holders and achieving the targeted outcomes. This involves strong engagement with the other Line of Business’, senior decision makers at the relevant entities / corporates, pulling together proposition, marketing, digital and other stake holders and leverage on fulfillment through Branches, Mobile Sales force, Contact Centre or any other relevant distribution channel.
• Responsible for ensuring the expected degree of Customer Experience and deploy, own, monitor and take remedial action where required.
• Responsible for tracking & enhancing customer experience, customer growth, top line growth and revenue uptake amongst the specific set of entities that shall be assigned to him/her.
•   Act as communicating link between WPB and all other non WPB Stakeholders.
•   Coordinate WPB resources such as branches and RMs to support the overall customer experience process.
•   Drive the development of business partnership internally (CMB, GPB, GBM) to identify business opportunities.
•   Lead to be a strong influencer with internal stake holders like, customer proposition team, lending, wealth, digital, marketing etc., to continuously evolve the proposition for the targeted customer segment.
•   Pivot to provide strategic insight into this segment, and be the opinion influencer for in-country, regional and global senior leadership.
•   Coordinate with strategic initiatives to increase two-way cross business referrals.
• Identify the opportunities to improve the cross business referral process / customer experience / Internal resources sharing and coordination.