Job Description
The Technical Program Manager is responsible for engaging with stakeholders across the organization to ensure all product needs - be they customer, technical, editorial, or regulatory - are understood, organized, and defined well enough to agree on the most valuable work. The role is responsible for managing demand from all sources, including intake for projects and other sources such as customer service and production operations. The TPM is responsible for assuring clear, actionable metrics to inform technical and business stakeholders, including information about product delivery, team capacity, prioritization, bugs, and other operational areas.
To support teams delivering work, the TPM is skilled in numerous practices for meeting and process facilitation. These skills may include Scrum, Kanban, Agile Software Development, and Project Management. Critically, they can also distinguish between when hands-on management is required and when an independent team can handle it. While the TPM will not drive every activity, they are responsible for ensuring that the projects they support are realizing the outcomes agreed upon and raising awareness when they are not.
Bringing a background in agile, lean, or other process improvement methodologies, the TPM is also a coach responsible for partnering with product and engineering to improve the quality and flow of work in their area.
The TPM is part of the Agile Program Management Office, a department responsible for the overall product development process within Clinical Effectiveness. They will play a key role in establishing and creating best practices, standards, procedures, and metrics for assessing strategic programs' progress. They will also play a role in promoting the TPMO vision and values.
Essential Duties and Responsibilities
Job Qualifications