Senior Technical Trainer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Our Training Team delivers world-class technical training for Qualys IT security risk and compliance solutions in the classroom and online. We are a global team of training professionals passionate about helping customers learn and succeed with our products. We're looking for an experienced Technical Trainer to join us!
 

Responsibilities

• Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team.
• Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements.
• Manage and deliver technical training to our customers, prospects, partners, and internal Qualys employees, in-person or via virtual mediums.
• Collaborate with team members to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, simulations, labs, and instructor-led classroom training.
• Independently design, build, and maintain virtual lab environments and associated lab guides to support technical training courses.
• Be an advocate for Qualys Products and contribute to the success of our training programs.
• Conduct peer reviews for existing content development activities.
• Assist Leads on Training Projects.
• Develop your skills to become a subject matter expert on flagship products you create and deliver training for and address various knowledge needs for the support organization with the prime responsibility of training customers and employees.
• Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses.
• Manage functions in the Learning Management System relevant to your job duties.

Skills and Experience

Essential

• BSc/MSc degree or equivalent experience in computer science or related engineering fields.
• Minimum 3+ years of experience in delivering technical training, both in-person and remotely.
• Minimum 5+ years of experience with Cyber Security products or platforms, such as but not limited to Endpoint Security, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, etc.
• Must have previous experience in designing and developing materials and writing assessments for technical training.
• Excellent written and oral communication skills in English.
• Ability to execute several parallel tasks and prioritize appropriately.
• Ability to adapt to recent technologies and learn quickly.
• Must be based in Pune, India.
• Must be open to travel independently for onsite training delivery.
• Must be experienced in working across multiple geographic regions when required.

Desirable

• Knowledge and experience of using Qualys products.
• Experience with delivering Certification-based Training as part of an education program.
• Multilingual is a strong plus.
• Experience with Video content creation tools.
• Understanding of compliance standards and frameworks such as PCI, CIS, NIST, etc.
• Comprehension of any one of the Cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform.
• Experienced in creating/modifying custom scripts.
• Experienced in building complex virtual environments.
• Experience with Adult learning theory.
• Experience with instructional design models.
• CompTIA Security +, ISC2 CC and Cloud Platform Certifications are a strong plus.

A technical presentation will be required during the interview process. References of sample videos and training materials created by the candidate will be a plus.