Senior Technical Support Engineer, Cortex XSIAM

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

Your Career

As a Senior Technical Support Engineer specialising in Cybersecurity Automation, you will play a critical role in diagnosing and resolving complex technical issues, integrating and maintaining SIEM solutions, and ensuring our clients' security infrastructures are robust and responsive.

Your Impact

• Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions
• Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources
• Analyse and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems
• Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations
• Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture

Your Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience or equivalent military experience)
• Minimum of 5+ years of experience in technical support or a similar role, with exposure to CyberSecurity Automation, architecture, and technologies such as XSOAR, EDR, and SIEM
• In-depth understanding of QRadar and its integration with SOAR, EDR, and SIEM
• Proficiency in scripting languages (Python, PowerShell, Linux CLI)
• Strong understanding of network protocols, firewalls, and security architectures
• Experience in incident response and threat detection using SIEM tools
• Ability to troubleshoot integration issues between SIEM and other security tools
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues
• Ability to work independently and as part of a team in a fast-paced, dynamic environment

Nice-to-Have

• Experience with QRadar SIEM Integration
• Familiarity with Sigma Rules and X-Force Threat Intelligence
• Experience with dynamic playbooks and automated workflows in SOAR
• Understanding of attack visualisation and automated alert management
• Security certifications (CISSP, CISM, CompTIA Security+, CEH)

The Team

Our Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

#LI-JM4

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.