Senior System Manager I

Department: Enterprise Platforms CoE (Enterprise Platforms & Tech Services)

Are you passionate about system management? Do you have a knack for ensuring compliance and driving continuous improvement? We are looking for a Senior System Manager to join our team at Novo Nordisk in Bangalore. If this sounds like you, read more and apply today for a life-changing career.

The Position
As Senior System Manager at Novo Nordisk, you will be anchoring below responsibilities:

• Operate and maintain Q-Case and FlexNet ssystems and continuously improve support and operations processes.
• Oversee team activities with defining Program Increment objectives (PI) objectives, managing features, planning, prioritizing stories, and backlog refinement along with deliverables within schedules, scope, and quality.
• Represent systems in audits, inspections and assist the ServiceNow platform manager.
• Manage expectations of Line of Business, customers, and users according to SLAs.
• Assist the system owner in budget management with the ServiceNow platform manager and ensure system compliance and approve related documents.

Qualifications 

• Bachelor’s or Master’s degree in a relevant field with 10+ years of IT or pharmaceutical experience with relevant 5+ years of system management experience.
• Good experience of ITIL with change management, configuration management, release management, incident & problem management.
• Experience in stakeholder management and vendor management.
• Excellent interpersonal and communication skills, including verbal and written communication.
• Experience in managing the maintenance and development of IT systems and/or services.
• Knowledge of user training and support.

About the department
Digital, Data & IT India is a team of 1000+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. The main role of Enterprise Platforms COE India is to manage Enterprise Platforms, which includes system management, project management, process management, and vendor management. The Enterprise Platforms department is an integral part of DD&IT and is responsible for managing development, support, and maintenance processes for Enterprise platforms across all regions in Novo Nordisk.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline
30th November-2024.

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.