Job Summary:
Serves as a systems analyst on the Cross Functional Team, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. Assures all applications are well behaved and all platforms, OS’s (Windows, AIX, UNIX, LINUX, etc) and networks are properly running to support production, test and development environments effectively and efficiently. Additionally, technical resource to perform all application migrations, upgrades and installations are well rehearsed and documented prior to conducting official installations. This effort requires close coordination with all members of Operations IT. This position works under general supervision and direction. Incumbents will regularly exercise discretionary and substantial decision-making authority.
Essential Job Duties and Responsibilities:
• Resolves incidents with fewest people involved and fewest re-assignments possible
• Takes ownership of incidents and see them to full resolution • Responds to end-user trouble requests through enterprise ticketing system • Helps alleviate ticket strain on other SMEs (Subject Matter Experts) who may be focused on project work
• Captures improvement/process opportunities so they can be prioritized and resolved as efficiently as possible
• Creates knowledge base articles that can be utilized as a point of reference when resolving similar issues going forward
• Ensures consistency and professionalism of all incident notes and resolution information
• Mentors other teams and team members
• Partners with team leads, assisting with problem resolution, upgrades and enhancements across the company
• Facilitates infrastructure standardization across all programs
• Clarifies support escalation and responsibilities Is the expert on the entire team's capabilities including triage/evaluation of impact, resolving incidents that may not have an exact article on what to do •
• Facilitate Incident escalation
• Independently resolve critical issues as required to mitigate and minimize outages, pulling in other resources as needed
• Provides technical guidance for system requirements on procurement requests Troubleshoots server and workstation hardware across several manufacturers and platforms (including, but no limited to Cisco, Dell, HP, NetApp) •
• Works to continuously redefine/evolve the role of the team and align with Cubic standards and procedures
General Duties and Responsibilities:
• Comply with Cubic’s Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures
• Comply with security in accordance with established policies and procedures of the organisations
• Comply with Cubic Human Resources Procedures
• Other duties as requested
Minimum Job Requirements:
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.