Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Senior Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes.
Responsibilities
● Design and implement engineering solutions in code
● Testing and validation of your code ● Deployment of your system
● Review your peers' code
● You will be responsible for identifying and resolving problems in your services for eg: by using better algorithms, better frameworks, alternative technologies.
● You will be working on high scale systems
● Ensure high availability and uptime of your production systems
● Identify areas of improvement for your systems and come up with execution plans for the same
● Collaborating with other teams in the company
● 3-6 years of Experience
●Hands-on programmer and with expertise in data structures and algorithms.
● Strong Linux systems knowledge.
● Experience in writing clean, readable, and maintainable code.
● Experience in troubleshooting complex distributed systems and finding failure scenarios.
● Expertise in Golang and/or Java and understanding of how it impacts performance/reliability of applications.
● Experience with large-scale distributed systems and in building large-scale performant systems. Experience in Elasticsearch/Solr is a plus.
● Skilled communicator and have a proven record of leading work across disciplines.
● Solid understanding of the Software as a Service (SaaS) model
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.