Senior Software Engineer Permissions

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests. 

Accountabilities

• Provision of customer service through various communication channels including chat, email and phone.
• Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution   for each case.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Senior Software Engineer Permissions. At Barclays, we don’t just embrace change – we drive it and help craft innovative solutions and this role is a hands-on engineering role within the Permissions platform team.  The Senior Software Engineer is a high-performing engineer who design, build and maintain a centralised, secure, scalable and efficient platform to enable permissions, personas and profiles as new capabilities across the bank’s digital landscape, to realise business benefits through simplification and enable revenue generation through building and embedding these across all digital journeys. This role also requires leadership qualities in the form of coaching, collaboration, decision making and being a trusted advisor to ensure great outcomes are realised. 

To be successful as a Senior Software Engineer Permissions, you should have experience with

• Experienced and proficient full stack development: web and mobile front-end technologies e.g React, Java, APIs & microservices, PostgreSQL, data structures, workflow. Site Reliability Engineering (automation, observability, incident management, resilience, disaster recovery, high availability, documentation).
• Policy Management (XACML, Open Policy Agent, OPA Gateways, OPA debugging and testing, Rego policy language, Styra DAS, Permit.io).
• Implementation of Role Based Access Control and Policy Based Access Control (Attribute Based Access Control) systems in Mandatory Access and Discretionary Access based scenarios. Hands-on experience of CI/CD approaches and technologies.

Some other highly valued skills may include

• DevSecOps (secure coding best practices, defensive programming, security testing, data security, network security, cloud security, security compliance and regulations). Infrastructure as Code (Ansible, Terraform) and Containerisation (Docker, Kubernetes).
• AWS and Azure cloud component and services integration (RDS /Azure DB, S3 / Azure Blob).

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Pune office.