Senior Software Engineer, Monitoring

About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Pune. You'll be working in a major tech center of Pune, India.  We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

The Senior Monitoring Engineer is responsible for the development and ongoing improvement of core LogicMonitor monitoring modules, (DataSources, EventSources, ConfigSources, PropertySources, SysOID Maps, AppliesTo Functions), and all future monitoring modules within the product. A successful Monitoring Engineer will – in coordination with the Manager of Monitoring Engineering, Product, Support, Professional Services, and our customers – create and refine monitoring that gathers actionable metrics, present these metrics in logical and consistent way, and alert according to best-practices. Additionally, the Senior Monitoring Engineer is responsible for taking on more complex tasks, as well as mentoring Monitoring Engineers and Associate Monitoring Engineers.

Here's a closer look at this key role:

• Create new LogicModules based on company strategic priorities and customer needs
• Maintain existing LogicModules based on strategic priorities and customer feedback
• Continually develop deep understanding of LogicMonitor technologies to devise custom monitoring strategies
• Work cooperatively with Customer Success, Professional Services, Product, and Engineering groups to deliver technically apt solutions
• Provide exceptional service to customers during the course of development (removal of test modules, clearly communicating what work will be done in customer module, preventing test alerts, etc.).
• End-to-end management of the LogicModule request process, using our ticketing system to follow development through to completion
• Make improvements to our lab infrastructure as needed to assist in the development and simulation process
• Educate colleagues and customers by creating both internal and customer-facing documentation
• Assist MEs and AMEs with advanced topics
• Maintain and develop internal tooling related to module development

• 5+ years scripting in any modern high-level language (Java, Python, C++, Groovy) Groovy is preferred.
• Strong familiarity with systems management protocols like SNMP, WMI etc. is desirable.
• Must be familiar using standard security methods and mechanisms of authorization and authentication (such AD, RADIUS, SNMPv3, REST API token authentication etc)
• Understanding of IT operations infrastructure and how the various roles are related (networks, servers, storage devices, databases, applications, etc.)
• Passion for technical problem solving with IT systems and networks
• Ability to do independent research on unfamiliar technologies and digest that knowledge into monitoring strategy
• Demonstrated ability in building and fixing modules