Senior Software Engineer I

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career. 

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The position Senior Software Engineer I for Radiometer is located in Bengaluru and will be On-site. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the IT Solutions Support team and report to Engineering Manager  & will be responsible for providing technical solutions to customers using our products. If you thrive in a multifunctional, fastpaced, support role and want to work to build a world-class services organization—read on.

In this role, you will have the opportunity to:

• Work with our field IT specialists globally to ensure our solutions are up and running 24/7. This requires deep technical knowledge combined with a motivation for solving complex issues.
• Troubleshoot, diagnose and perform root cause analysis leading to problem resolution, not just in SW, but in complete solution seen from customer perspective
• Mentor lower-level team members on their technical queries
• Training new L1 support team on-line or onsite
• Collaborate within &/or cross teams to participate & contribute in process improvements

The essential requirements of the job include:

• More than 5 years of experience in IT industry as technical support, technical trouble shooter/bug fixer.
• Strong analytical and problem-solving skills, you thrive on solving complex technical problems and very good understanding on Microsoft Windows Server OS (Ex: IIS), general computer software & network systems.
• Excellent knowledge of Microsoft SQL server & able to interpret complex SQL Queries and Stored procedures
• Experience with NextGen Connect (formerly known as Mirth Connect) building HL7v2 interfaces & in-depth knowledge of ADT, ORM, and ORU messages
• Strong customer focus and ability to interact with customers across the different regions in the world. Team oriented with ability to manage critical tasks and meet deadlines as independent worker, detail oriented and able to juggle multiple tasks at once and be able to maintain professionalism under pressure.

It would be a plus if you also possess previous experience in:

• Knowledge on a ticketing tool (Ex: CRM) is an added advantage
• Experience with medical device SW or experience from health care section is an advantage
• Basic knowledge on any programming knowledge (Ex: C#)

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.