Senior SME, Global Billing

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

 Role Summary:

• An exciting and engaging opportunity within the Group Billing and Revenue Assurance Team in Group Finance, this role involves actively supporting the delivery of the strategy and objectives through global finance projects with particular focus on billing and revenue recognition.  
• The role holder will be responsible for supporting the delivery of the strategy and objectives by participating and progressing a number of Aria and other Billing projects.
• As a Billing Subject matter expert, you will be working with the regional businesses to understand and document use cases, requirements and processes and provide subject matter expertise to determine improvements, investigation into solution options, best practice processes, and designs that are aligned with the agreed Experian strategy.
• Job duties include project support, requirement gathering, system and requirements documentation, functional design, business case development, helping write strategy white papers, solution evaluations, ensuring definition of, and where needed, configuration, billing operations coordinating testing for any development and system enhancement initiatives.
• Candidates should have both Business Analysis and Project Management skills with a good understanding of key finance processes and experience in the finance function of a multi-national company

Why this role is critical to us

The successful candidate will play a vital role in managing, implementing, and supporting the global finance strategic solution – Aria. This includes best practise process definition and roll out, the global roll-out and driving the ongoing development and delivery of further enhancements and new capabilities/modules – in addition to supporting other global finance priorities as needed - including, but not limited to, Billing Operations, Fast Close, integrations with the Enterprise Data Lake and alignment with other enterprise solutions and processes.

What you’ll be doing:

• Work with line manager to prioritise objectives, billing strategy and project deliverables.  Help make decisions about the best way to implement the business requirements and business processes, which include process documentation, strategy papers, writing business cases and gap analysis work and best practise guidance material as well as delivery of efficient solutions to meet the needs of the business.
• Serve as a subject matter expert on Billing including developing/implementing best practices, systems, processes, and tools; and liaising with 3rd party providers.
• Support regional teams in developing billing business cases and proposal options ensuring alignment with the agreed global billing strategy.
• Provide best practices and ongoing support to the business on how to leverage tools and systems and global standardisation of billing process and functionality as well as business process change.
• Collect and create / document business billing requirements. Understand and interpret business requirements into standard capabilities and processes. Document the business objectives and business processes and translate business needs into actionable system development. 
• Propose and document process and commercial standardisation that enables simpler automated solutions and processes.   
• Work with 3rd-party consultants, Project Partners and EITS/GCSS and solution owners to translate requirements into functionality and process for solution design documents that can accomplish goals.
• Act as the interface between business and technical teams.  Responsible for defining the requirements and agreeing solution design with tech lead and product manager, Prioritise feature backlog and development for the product.
• Collaborate closely with engineering teams to ensure requirements are understood, properly estimated, and prioritized correctly. 
• Ensure suitable handover from Project to Operations team including supporting documentation of user manuals and training for operational teams. Analyse, manage, iterate, and track the continued success of features in production.
• Support configuration and bau operations  
• Provide ongoing troubleshooting of issues, partner with 3rd-party consultants, CoE, Project Partners and GCS resources to address issues, and raise data quality issues as necessary.
• Proactively recommend process improvements and automation opportunities, initiating actions or projects for continuous improvement 

We are looking for:

• Experience in Billing Processes and understanding of Systems, Payments processing and Revenue Assurance processes and solution implementation. 
• Experience leading as Business Analyst and strong functional knowledge of Billing Solutions, processes, and operations.
• Having worked with Aria billing solution will be helpful (if not training will be provided)  
• Highly self-motivated, able to successfully manage internal and external business partnerships, and drive results in a dynamic environment.
• Ability to communicate at all levels including with senior stakeholders and management of project teams.
• Analytical in their decision making, with a demonstrated ability to drive issues and projects to completion.
• Results oriented with ability to overcome obstacles and deliver results that help Experian globally.
• Degree in Finance, Accounting, Computer Science, or equivalent will be desirable.
• Good understanding of the end-to-end Prospect to Cash processes and solutions concepts.
• Strong presentation and communication skills
• Strong attention to detail
• Experience with documentation of Business Processes and Systems
• Strong skills in Word, Excel, Power Point
• Strong written and verbal communication skills in English – other languages would be helpful.
• Ability and motivation to learn and grow skillset.  

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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