Senior ServiceNow Application Developer

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

TheServiceNow Application DeveloperRole

We are seeking a skilled, detail-oriented and self-driven ServiceNow Application Developer to join our team. The ideal candidate will be highly self-motivated and responsible for daily interaction with business stakeholders to fully understand needs and deliver quality solutions using the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, best practices, strong problem-solving skills, creative solution building, and the ability to work collaboratively with various departments.

What makes this role interesting?

• Platform Development and Configuration:
  • Implement features in ITSM, ITOM, CMDB, SPM, AppEngine, Custom Applications, and Service Portal
  • Work on platform capabilities like Predictive Intelligence, Flow Designer, Virtual Agent, Workspaces, Catalog Builder, UI Builder
  • Develop, configure, and maintain custom modules, forms, and workflows based on business requirements.
  • Optimize platform functionalities through scripting (e.g., JavaScript, Glide API) and automation
  • Automate workflows in ServiceNow and streamline business processes
• Integration and Reporting:
  • Monitor system performance and take proactive measures to optimize performance
  • Manage existing, as well as build and maintain platform integrations with other enterprise tools and third-party applications
  • Create and maintain dashboards, reports, and KPIs to provide actionable insights to stakeholders
• User Support and Training:
  • Act as L3 escalation support for complex issues reported by business users
  • Write clear and concise technical documentation
  • Define and document user interfaces, support systems and data requirements
  • Assist with development of test scripts and coordinate test efforts for internal testing, UAT, regression testing, etc.
  • Assist in creating training materials and documentation for ServiceNow users including release notes
  • Stay up to date with the latest developments in ServiceNow, ITIL, ITSM, ITOM, SPM, and CMDB, and share knowledge with the team
• Governance and Compliance:
  • Ensure compliance with ITSM best practices and corporate policies
  • Maintain proper documentation of processes, configurations, and workflows
  • Ensure compliance with subscription usage

Here’s how you’ll be making an impact:

• You will be a trusted subject matter expert for the ServiceNow platform and its dependencies
• Building relationships with our internal customers, gaining deep understanding of processes and workflows across the organization
• You will be in the perfect position to understand business needs and form creative solutions to complex business problems
• As part of the IT Service Management admin/dev team, you will set the path forward for expanding ServiceNow platform capabilities
• Be the key technical member on projects and rollout of new platform features, as you will be constantly expanding your knowledge in support of being a subject matter expert on different topics

We’re looking for a teammate with:

• Language:
  • Business level English, spoken and written
    English is our corporate language for daily communication with all global teams
• Education:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Experience:
  • 5+ years of hands-on experience as a ServiceNow Developer and specialist/administrator or in a similar role
  • Proficiency in ITSM modules such as Incident, Problem, Change, Configuration, and Asset Management
  • Working knowledge in ITSM (Incident, Change, Knowledge, Problem, CMDB, Service Catalog, Service Portal), ITAM, ITOM, and PPM/SPM
  • Exposure to latest ServiceNow platform capabilities and tools like Mobile Apps, Walk-up experience, Workspace, Discovery, Service Mapping, and Integration Hub
  • Knowledge of SSO protocols and other such technologies and standards
  • Familiarity with REST/SOAP APIs and integration tools
  • Working in a complex application environment with integrations and customizations to support multiple business processes
• Technical Skills:
  • Well versed with JavaScript, Flow Designer, Business Rules, Script Includes, UI Actions, UI Policies, Scheduled Jobs - all scripted aspects of the ServiceNow system
  • Excellent hands-on knowledge and experience of JavaScript/HTML/