Senior Salesforce Administrator I (Hybrid)

Job Title 

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.

Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Senior Salesforce Administrator I will maximize the value of the company's Salesforce investment through tailored solutions, improved user experience, and data-driven decision-making. Manage Salesforce configurations, facilitate requirements workshops, document processes, and support users. Collaborate in an agile environment to release new features, draft business requirements, and perform data analysis. Ensure system uptime, support releases, and contribute to ongoing development.

Responsibilities:

• Perform all the Salesforce configuration in the Org, not only limited to Case Management, Lead & Campaign Management, User Provisioning, CTI, Objects and layouts, Security, Knowledge Base, Forecasts and Reports.
• Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements
• Gather, create and document current and future business process flows.
• Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes
• Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
• Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionality.
• Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
• Migrate meta data between Salesforce environments using change sets and other tools such as Snapshot as needed.
• Perform data analysis/management tasks and produce ad-hoc reports using tools like DataLoader and SOQLXplorer.
• Collaborate with end-users to create and maintain training materials. Drive adoption, on-boarding and train the trainers processes.
• Manage relationships with stakeholders to achieve project goals
• Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
• Participate in the evolution of team best practices, standards and policies.
• Stay current with the periodic Salesforce releases and leverage the updates applicable to the Org.
• Support all Salesforce releases and ensure system uptime as per the SLA.
• Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
• Hybrid Schedule: 3 days remote / 2 days in office
• 30-day notification period preferred 

Minimum Qualifications:

• Bachelor’s/Master’s Degree in a relevant field (Computer Science, Engineering) or equivalent proven experience required.
• 6+ years of experience working with Salesforce as an administrator configuring applications in sales and/or service clouds and 4+ years of general Business Analysis within a matrix organization.
• Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules, CTI integration and reports.
• Strong client/stakeholder engagement capabilities
• Strong interpersonal and communication skills with a proven ability to present information clearly and effectively.
• Strong time management and organizational skills
• Scrum or Agile methodology experience highly desirable
• Experience with various Salesforce customer portals and sites technologies.
• Proven track record in leading initiatives and managing small projects.
• Competency in gathering and documenting business requirements.
• Proficiency with DataLoader, Salesforce Communities, SOQLXplorer and Excel for data manipulation and complex custom reports.
• Demonstrate excellent understanding of various governor limits applicable to Salesforce.
• Past experience configuring a B2C application on Salesforce is nice to have.
• Experience with installing and configuring packages from AppExchange.
• Demonstrate some understanding of VisualForce, HTML, Javascript and CSS.
• Experience delivering E-Commerce applications is preferred.
• Excellent attention to detail and complex problem-solving capabilities.

Preferred Qualifications

• Existing Salesforce certifications or demonstrated success on Trailhead are looked upon very favorably
• Past experience configuring a B2C application on Salesforce is nice to have.
• Lightning Experience UI is nice to have. 
• Experience utilizing force.com technologies such as Marketing Cloud, Pardot, Zuora and DupeBlocker are a plus.

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At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards.  All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible.   And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is an Equal Opportunity Employer.   Our employees’ diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today's global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities.  Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.