Role: Resident Engineer / Advance Services Consultant- Subscriber Management Domain
Experience: 8+ Years
Team: Advance Services
Location: Manesar- Gurgaon (Customer NOC)
About the Position:
This is a highly technical role, providing primarily onsite post-sales support under the Juniper Networks Advance Services Team. Consultant will be required to have expertise on Juniper’s MX -Series with Services (Junos Subscriber Management, IPSec, CGNAT etc.).
Responsibilities
- This position will be an Individual Contributor Role
- Lead requirement gathering, design & technology workshop on Best Practices review, design review, documentation.
- Work to enhance network operation support process including troubleshooting guideline, automation & best practices.
- Validation & testing of Mops, features and functionality testing.
- Assist customer & partner with implementation, integration or migration planning.
- Ongoing informal trainings related to operational aspects.
- Assist to troubleshoot critical & major issues along with TAC, Partner & Customer team
- Acting as a Technical lead for major network deployments and migrations post FNI.
- Follow the Juniper Advance Services engagement and delivery processes, working closely with the Service Manager.
- Work closely with colleagues and customer’s personnel to help in day-to-day operations & major upgrade activities.
- Participate & lead all operational reviews with customer & partner
- Ensure prompt response to Juniper & Customer teams for any suspected escalation
- Provide informal training (Knowledge Transfer workshops) to Juniper Networks partners and customers.
- Develop and maintain strong relationships with the customer's technical management and teams.
- Tracking and reporting of issues found during testing, Implementation and migration
- Work directly with highly knowledgeable group of Service Provider customers.
- Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, support to replicate customer environments and network problems in the lab.
Preferred Qualifications:
- Expert communication and interpersonal skills.
- The mature “customer first” focus
- Strong design, implementation & troubleshooting experience
- Commitment to delivering a remarkable customer experience
- (B.Tech/B. E) or similar discipline in Electronics & Communication Engineering.
- Strong understanding of -IP Packet flow, OSI & TCP layers
- Layer 3 - IP and related technologies (ICMP, UDP, TCP, IPSec, CGNAT, GRE, QoS, VRRP)
- Ethernet, 802.1Q, PPP, PPPoE, PPPoA, IPv6/Dual-Stack, DHCP, AAA and related protocols such as Radius, Diameter, DNS
- IP-related protocols including IS-IS, OSPF, BGP, RSVP, LDP, QoS, EVPN solutions
- Good Experience in Metro Ethernet, Broadband technologies and seamless MPLS, QoS and IP related services
- Strong Service Provider background
- Very strong knowledge (CCIE/JNCIE level) of the design principles and operations in SP networks.
- Extensive experience in a technical role including strong experience supporting large SP networks and mobile backhaul solutions
Experience/Background Desired:
- 08+ years’ experience in the telecommunications industry
- Hands-on experience on Juniper devices will be a big plus
Additional Qualifications:
- Some experience with at least one programming language. Python is preferred. Should be able to use a programming language to write basic scripts. (e.g., log parsing, sending API requests, automating everyday tasks)
Education:
- Bachelor's in technology or Engineering (B.Tech/B.E) or similar discipline in Electronics or Electronics & Communication Engineering
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
