About the Job
Red Hat Salesforce PSA (Professional Services Automation) team is seeking a highly skilled Senior Salesforce Quality Assurance Engineer to join our team. The ideal candidate will be responsible for ensuring the quality and reliability of Salesforce PSA (Professional Services Automation) implementations, customizations, and integrations. You will work closely with developers, business systems analysts, and stakeholders to understand requirements, design test strategies, and automate test cases to improve product quality and speed of delivery.
What will you do
Collaborate with cross-functional teams (developers, business systems analysts, and product owners) to develop a test strategy that ensures comprehensive test coverage of Salesforce solutions.
Perform functional, regression, integration, and system testing on Salesforce implementations, including workflows, custom objects, and integrations with other systems.
Design and implement automated test frameworks for Salesforce testing using tools like Selenium, Polarion, or similar.
Provide feedback to the development team to improve coding and design practices from a quality standpoint.
Create detailed test plans, test cases, and test scripts for both manual and automated testing. Ensure proper documentation of defects and resolutions.
Conduct performance and load testing for Salesforce solutions to ensure scalability and performance.
Mentor junior QA team members, drive best practices for QA in the Salesforce environment, and foster a culture of quality within the team.
Test integrations between Salesforce and other systems (e.g., ERP, marketing platforms) to ensure seamless data flow and process alignment.
Log and track defects using tools like JIRA, ensuring that they are resolved in a timely manner.
What will you bring
At least 5 years of experience working with Salesforce platform, with deep knowledge of Sales Cloud, Service Cloud, and custom development (APEX, Visualforce).
Strong understanding of QA methodologies, best practices, and tools. Experience with automated testing frameworks like Selenium, Polarian, or equivalent.
Experience in automating Salesforce test cases using tools such as Selenium WebDriver, TestNG, JUnit, or equivalent. Experience with CI/CD tools like Jenkins is preferred.
Expertise in functional testing, regression testing, system testing, and UAT. Familiarity with performance testing and load testing tools.
Understanding of APEX test classes and how to create them to ensure code coverage and quality within Salesforce.
Experience testing APIs and integrations (REST, SOAP) between Salesforce and other third-party systems.
Strong analytical and problem-solving skills with the ability to troubleshoot complex issues in Salesforce implementations.
Ability to mentor junior team members and drive best practices.
Familiarity with Agile development and Scrum methodologies.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Proficiency in tools like JIRA, Confluence, Git, Bitbucket
Salesforce certifications such as Salesforce Administrator, Salesforce Developer, or Salesforce QA Specialist.
Strong verbal and written communication skills.
Ability to work both independently and in a team-oriented, collaborative environment.
Proactive attitude and willingness to learn new technologies.
About Red Hat
Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.