Senior Project Manager- Client Change and Onboarding

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Project Manager- Client Change and Onboarding

Principal responsibilities

• This role is responsible for E2E project management and delivery of the client on-boarding and change projects in Securities Services achieving the agreed scope, time, cost and quality outcomes for the client.  The role provides for Project Management support within Asia and Europe , across Fund Administration, Transfer Agency, Middle Office, Global Custody and Trustee Services areas.
• The Senior Project Manager will be accountable for the end to end management and delivery of ‘change’ for key Securities Services clients and sits within the Global Project Delivery team. 
• Manage the end to end on-boarding of Clients in accordance with the HSBC Project Governance, Methods, competencies and change management frameworks.
• Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals.
• Work with product and other internal stakeholders to define and delivery sustainable solutions for the business and clients; Engage with external clients to determine full scope and execution plan for the outsourcing of fund services to HSBC; Facilitate the prioritisation of IT developments through product owners and related governance bodies.
• Provide a single ‘change’ point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes; Ensure the integration of all business functions to enable operational/ business readiness in the delivery of the solution.
• Develop and baseline a detailed project plan to support required deliverables, activities, resource allocations and project interdependencies; Develop and implement the required project governance structures including Project Steering Committees, working groups, escalation and decision pathways.
• Manage overall resource forecasting and planning function; Work with related teams to identify resources including key competencies, resource allocation and phasing; Track the utilisation of resources in line with line/team managers; Develop work plans and ensure clear deliverables in place and delivered.
• Ensure resource forecasts are accurate and complete ; Implement project controls and reporting; Develop manage and report project budget and stage gate approvals; Report on actuals and forecast against plan and manage under/overruns and changes correctly.
• Produce, review and approval of project deliverables and documentation in line with HSBC methodologies; Define effective business requirements and ensure signoff, aligned with SS standard.
• Define detailed testing activities and controls; Implement concise project reporting of decisions points, risks, issues, status and costs; Ensure Clarity records are an accurate reflection of the status and stage gate of the project.
• Understanding of regulatory and compliance environment and requirements; Control, manage and report risks, issues dependencies and changes in scope; Identify, analyse and mitigate dependencies, risks and issues.
• Implement the change control processes to manage internal and external scope changes and impacts; Integrate SSv Business Strategies and operational design into actionable deliverables and change management activities; Work with senior management and stakeholders to devise client review strategy to achieve optimization of client profile and profitabilityA professional Change Management/Project Management