Senior Project Analyst - Recruitment Systems Learning & Change Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Global Talent Acquisition (GTA) builds and evolves strategies to attract the best talent and optimize the experience for internal and external candidates.GTA is looking for a dynamic Sr. Project Analyst - Recruitment Systems Learning & Change Management to join our team. This individual will focus on learning, communication, and change management, playing a pivotal role in optimizing our recruitment processes. 

How will you make an impact in this role?

• Support in the creation, development, and delivery of comprehensive learning materials related to recruitment systems.
• Develop and maintain detailed Standard Operating Procedures (SOPs) to ensure consistent and efficient use of recruitment systems across the organization.
• Assist in change management initiatives to facilitate the adoption of new recruitment technologies and processes.
• Work with key stakeholders and recruitment partners to gather requirements and feedback to continuously improve the delivery of learning related materials.
• Manage multiple projects simultaneously, ensuring timely and successful delivery.
• Provide detailed reports and presentations on the effectiveness of learning programs and materials to senior management.

Minimum Qualifications

• Superb written and verbal communication skills, with proficiency in English
• Ability to communicate complex concepts to a global audience.
• Excellent attention to detail with outstanding organizational and project management skills
• Proven experience creating learning documentation and SOPs for a global audience
• Excellent time management and prioritization skills; with the ability to make decisions effectively and efficiently amidst multiple priorities and with minimal direction.
•  Expert Proficiency in Microsoft PowerPoint, Excel, and Word
• Analytical mindset with the ability to generate actionable insights from data.
• Ability to collaborate effectively with multiple stakeholders and work in a team-oriented environment.
• Ability to work US hours

Preferred Qualifications

• Experience in change management and leading organizational change initiatives highly preferred
• Experience in adult learning, training development and delivery, including effectively leading and facilitating live sessions preferred
• Experience with Oracle Recruitment Cloud or similar recruitment technology platforms
• Recruitment knowledge or previous experience supporting a recruitment function

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.