Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects in the Supply Chain Operations Integration team. This role requires performing dive deeps to ambiguous problems, identifying and scoping large projects, managing project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role is located in Bangalore.
Responsibilities include:
· Performing dive deeps into the multiple elements that govern the decision making behind the fulfilment logic for every Amazon order, across all fulfilment channels to reduce cost of business waste- Damage concession
· Working closely with a multitude of stakeholders to come up with initiatives to reduce cost, improve process capability, and taking them through senior leadership for guidance and ultimately approval.
· Working very closely with the other geos of Amazon operations, understanding their strategies for improving customer experience.
· Working very closely with product teams to see through the product interventions needed for the program to scale and have a substantial impact box fitment logic.
· Working closely with operations, finance category and technical solution design team to manage short term commitments to overall goals, and making sure they stay on track.
· Benchmarking our practices with the best in class (whether internal or external), and using it to own and influence the long term vision.
· Managing cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new projects, and processes.
· Innovating to improve customer experience, and relentlessly working towards contributing to the sustainability goals of Amazon.
· Acting as single point of contact for from operations team for any discussions pertaining to Damage reduction program.
A successful candidate will also demonstrate:
· High ability to influence stakeholders without authority, and march them along towards a common agenda.
· High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
· Ability to think strategically and execute methodically.
· Ability to work in a fast-paced environment where continuous innovation is desired.
· Ability to work through an ambiguous maze of puzzle, and finding a way through it by breaking the problem to its elemental level.
· Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
· Ability to write simple and effective documents, for presentation to and review by senior leaders.
· Demonstrated ability of working with product managers to deliver the needed tech interventions.
- 8+ years of program or project management experience
- 3+ years of data analysis experience
- 5+ years of change management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Master's degree, or MBA in management, business administration, economics, engineering, marketing
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)