Senior Professional Consultant Data Platform, IT Service Operation

Working at Freudenberg: We will wow your world!

• Responsible for building and running IT services
• Analyzing IT system incidents and problems, inefficiencies and weaknesses.
• Training staff to use the new IT system
• Business partnering for key users & process teams
• Contribution to Problem Management, Incident Management, Request fulfillment, Access Management, Event Management, Lifecycle Management
• Process management and governance for IT Service Operation
• Management of incidents, problems, access, events and request fulfillment
• Account for and streamline of operational services across business processes by driving continuous improvement (integration)
• Monitor external partners on operational level
• Responsible for crisis coping
• Service Level Fulfillment (operate by design)
• Contribute to establish a high-performance IT organization

• University degree in IT or equivalent combination of education and experience
• > 5 years; Business knowledge: Main characteristics of Vibracoustic' s business models

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.