Job Requisition ID #
Position Overview
Autodesk is looking for an experienced Principal Developer to join our dynamic team. As a Principal Developer, you will play a pivotal role in designing, coding, testing, and implementing Salesforce solutions that align with our business needs. You will collaborate with various stakeholders to ensure the Salesforce platform effectively supports our operations and business processes. You will report to a manager in the U.S.
Location: Bengaluru, IN (Hybrid)
Responsibilities
Engineering and administration experience with some or all of the following systems: Genesys Cloud, Nice InContact, Vonage, RingDNA, Amazon Connect
Implementing global contact center telephony where agents and customers span multiple countries and regions
Implementing security and compliance requirements specific to various countries and regions
Managing global telephony quality monitoring and test automation platforms such as Cyara, Spearline, and Klearcom
Developing custom API-based integrations between Salesforce and telephony systems
Experience with telephony protocols and network topologies such as MPLS, SIP, PSTN, GSM, LTE, TCP/IP, SBC, QoS, and DNS
Integrating Salesforce Service Cloud Voice with BYOT telephony partners
Configuring and developing Salesforce Omni-Channel features
Collaborating with stakeholders to gather and analyze complex requirements, providing expert guidance to align solutions with strategic goals
Leading the design and architecture of voice and telephony solutions, ensuring they are scalable, efficient, and adhere to best practices. Making important technical decisions and providing architectural guidance
Leading complex integration projects, including designing integrations with other applications using APIs, middleware, and connectors. Ensuring data integrity and flow
Defining and overseeing advanced testing strategies, including unit tests, integration tests, and user acceptance tests for complex scenarios, ensuring comprehensive test coverage
Planning and leading complex deployments of voice and telephony systems configurations and code, ensuring smooth transitions between environments and minimizing downtime
Ensuring comprehensive documentation of complex solutions, including technical specifications, data models, and release notes. Maintaining documentation standards
Defining governance standards to maintain the long-term maintainability and scalability of complex solutions. Implementing advanced development methodologies
Providing leadership within the development team, coaching junior developers, and leading by example to foster continuous improvement
Collaborating with other senior team members, administrators, business analysts, and project managers to lead and coordinate complex projects to successful completion
Leading training sessions and knowledge-sharing activities to empower team members
Managing relationships with third-party vendors, evaluating solutions, and selecting appropriate apps and components for complex requirements
Ensuring that solutions comply with legal and regulatory standards relevant to our industry and implementing advanced security and compliance measures
Minimum Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
12+ years of experience as an engineer in the areas of Contact Center, Voice and Telephony, and Salesforce
Knowledge of BYOT, with experience in Salesforce integrations and data management
Familiarity with best practices in Salesforce development and design patterns
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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